Description
This slide presentation outlines information on making performance excellence a priority through recognition as a committee. Specific topics include a discussion of organizational performance excellence committee (OPEC), whose goals are to: create an awareness of the need to pursuecontinuous quality improvement;provide education to advance customersatisfaction in utilities, engineering andmanufacturing businesses;promote participation in QualServe and theFlorida Sterling tools; measure utility service improvementpromote benchmarking among Floridautilities;promote utility certification throughprograms such as EnvironmentalManagement ISO 14001; and,cultivate utility benefits for organizationalexcellence. OPEC members, accomplishments, current projects, and challenges are listed.
Product Details
- Edition:
- Vol. – No.
- Published:
- 02/01/2005
- Number of Pages:
- 15
- File Size:
- 1 file , 200 KB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
