AWWA JTMGT61351 PDF Download

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Raising the Utility Performance Bar in Florida
Conference Proceeding by American Water Works Association, 02/01/2005

Document Format: PDF

Description

This slide presentation outlines information on making performance excellence a priority through recognition as a committee. Specific topics include a discussion of organizational performance excellence committee (OPEC), whose goals are to: create an awareness of the need to pursuecontinuous quality improvement;provide education to advance customersatisfaction in utilities, engineering andmanufacturing businesses;promote participation in QualServe and theFlorida Sterling tools; measure utility service improvementpromote benchmarking among Floridautilities;promote utility certification throughprograms such as EnvironmentalManagement ISO 14001; and,cultivate utility benefits for organizationalexcellence. OPEC members, accomplishments, current projects, and challenges are listed.

Product Details

Edition:
Vol. – No.
Published:
02/01/2005
Number of Pages:
15
File Size:
1 file , 200 KB
Note:
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